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Did a good Jon is parts of my hair, but the some gray was almost all gray is areas.
Ted - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your Colorsmith custom color! We look forward to the next opportunity to delight you!
Can you add a little more dark brown to my color?
Mark - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The pluses- great customer service - easy to use The color itself was perfect and exceeded expectations. The result was better than my last half Dozen professional visits . The only negative Which was minimal is that my hair pulls red and with This try it did happen although very very minimal and customer service was right on it with a solution for next time . I would highly recommend Colorsmith
Going almost completely gray on the sides in my early 50's, my daughters hauled me to a salon as a birthday present and insisted on gifting me with a color job. Afterwards, I gravitated to a store-bought brand. Try as I might and following their instructions and timing meticulously, it always ended up too dark. Then when my hair grew just a little, there was a definitive dye line. I saw a colorsmith ad on Facebook and decided to give it a try. Completing the simple online form was a breeze, but I needed more assistance and was promptly contacted by a real person who knew what they were doing. When it arrived, the box had everything I needed and easy, clear instructions. I guess they thought I'd be extra messy because they included TWO pair of gloves. HaHa! Like with the store-bought brand, I followed their instructions to the letter. My results? EXACTLY what I wanted -- a perfect blend that covered about 3/4 of my gray. I am 100% pleased with the results. Even better, the wife and daughters love it!
The application and instructions were super easy, but the color is much darker than expected. It says dark blonde, but my color turned out to be a brownish/red (I have red in my hair as well).
turns the hair red!!!
Hello Dimitris, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
it was supposdley upped so my beard stays darker but this time the greys were back in around 6 days, its supposed to last longer than that
Mikael -We are sorry to hear that you were disappointed by the gray coverage of your recent colour application. Your results are important to us, and we take our Colour Satisfaction Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Not sure what happened, the first time I used your color it worked well, maybe a bad lot? If I recieve another replacement kit at no cost and it works I'll edit my review.
Nicholas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
it's a good product. But this last batch give me itchiness compare to other times. Also has to remark that it fade away quiet quickly, specially who's take often showers, swimming on sea, sun...
Massi - Thank you for your feedback. We're so sorry to hear that you have had a reaction to our colour, and it didn't last as long as expected. Our customers' satisfaction is our priority, so we want to work with you to see how we can arrange that. Please keep your eyes out for an email from us shortly.
Il colore è giusto, ma, pur seguendo attentamente le istruzioni, alcuni peli della barba sono rimasti bianchi.
Michele F. - Grazie per il tuo feedback! Ci dispiace molto che tu non sia soddisfatta della copertura dei capelli bianchi del tuo colore. La nostra Garanzia di Soddisfazione Colorsmith è un nostro impegno costante e lavoreremo con te per raggiungere i tuoi obiettivi di colore. Ti preghiamo di attendere la nostra email per i passaggi successivi.
