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I ordered a sample bottle, but to my shock, I was automatically enrolled in a subscription without my consent! I've emailed them three times, and they still haven’t responded or canceled the subscription. This is beyond frustrating! Their customer service is terrible, and the product didn’t even live up to the ridiculous hype they advertise. Avoid this company at all costs
Hi Dale! We are so sorry for any misunderstanding with your Color Plan, and to hear about your personal experience with us. Please check your emails, we got back to you to help you.
QUIERO CANCELAR. NO ME CUBRE MUY BIEN LAS CANAS.
Hola, Antonio: Sentimos que tu color no haya cubierto las canas. Revisa tus emails, te acabamos de escribir para seguir ayudandote.
Colour matching no where near. No thanks.
Hi Justin! We are sorry to hear your color didn't work. Please check your emails, we got back to you to help you.
It's barely during a day for the beard and besides, second order was shipped even after cancelling. Even though was never received and there's no answer to the refund claiming
Hi Martí: We are sorry for any misunderstanding or inconvenience online. Please check your emails, we got back to you to help you.
Its a big mess, not easy to use, it gets all over your face, and it doesn't work that well. The cheap options work much better
Hello Edgar, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It didn’t work it’s too drippy leaves stain and color match is useless.
Rehan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Happy with the hair colour, but dying my stubble did nothing at all. Just left me with a sore face for a while. Very disappointing. Not sure if I would use this product again.
Hi Jason! We are so sorry to hear that you weren't happy with the outcome, and that your face was sore. Please check your emails, we got back to you to help you.
Poor product, I asked several times for it to be changed but never quite right. I then postponed my order to find a different product but this delay "wasn't received " and I continued to be charged despite claiming on the website to not charge if you were unhappy with the product this was never offered
Tom W. - Thank you for your feedback. We're so sorry that you were disappointed with your hair colour. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Also, one of our agents reached out to you regarding the cancellation of your Plan. Please keep your eye out for a new email from us shortly.
After 2.5 weeks I still haven't received my order. Perhaps my review will be directly more towards the product after I've received it.
Donovan- We're truly sorry that your Color Kit has not arrived. We have reached out to you via email to see what we can do about remedying this situation, keep an eye on your inbox for more details.
Das Ergebnis ist nicht zufriedenstellend. Die Handhabung naja.. Hatte mir mehr versprochen. Möchte keine Lieferung mehr...
Michael H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
