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may be i choose wrong hair color . the product did not change my hair color to black
AIRAF - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
jeg kan ikke komme i kontakt med dem
Husam A. - Tak for din feedback. Et kig på din profil fortæller os, at du allerede har arbejdet sammen med en af vores farveeksperter for at løse dit problem. Lad os venligst vide, hvis der er andet, vi kan gøre for dig. Vi er her for dig.
I want to cancel this crazy shipment that I didn't order. It was a ONE TIME purchase! Please Cancel my Order Definitely!
Rubem - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!
didnt work
Per - We are so sorry to hear that you are not satisfied with your color, we’d be more than happy to adjust your formulation. Our team has emailed you to get this resolved right away. We truly appreciate your feedback and the opportunity for us to make it right!
I didnt like the results - when I reordered a different color it never arrived even though USPS said it was delivered. I'm moving on with my grey hair. STOP BILLING ME - I TURNED OFF THE PLAN AND I KEEP GETTING BILLED!
Cancelled.
Hi Ronan! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
Why ask for a review when ordered products haven’t been delivered. I asked the support why I couldn’t se my delivery on sent tracking number? Got the answer that I should wait a couple of days then I could track it. I still can’t track my order and haven’t received anything further from support and it’s been 3 weeks now for products that should’ve been delivered within 3-5 days. Satisfied.. nope
Hi Sebastian! We are so sorry to hear that you haven't received your order, and that you can't track it either. Please check your emails, we just got back to you to help you further.
Not covering the grey hairs on the beard and the hair looks more red
Hi Daniel! We are sorry to hear that your color hasn't covered your greys, and it looks more red. Please check your emails, we just got back to you to help you further.
I have cancelled this plan but you still take money and send me a product that I don't use. Please cancel and delete all my information.
Hi Jason! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
The color that came out was way off. I wanted a super blonde for the end of summer and got a dull, drab red instead.
David - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
