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Did not cover my gray as expected and color was not what I ordered.
Guillermo - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I ordered my second hair colour thinking that I was simply changing it from semi-permanent to permanet. To my surprise it's not! It's actually two shades lighter and somhow managed to make me look like...well like I coloured it with the wrong colour! I simply cannot go to the office like this and am not sure how to explain shaving my head at my age.
We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
Not a good product. I do not recommend this product
Kapil - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
Horrible color and not enough product to properly apply!
Edwin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfation Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
On receipt product was well packed and everything you could ask for, my only criticism would be that there was too much waste for my small goatie, ended up throwing at least 50+ percent in the bin
Hi John! Thanks for stopping by. We are sorry to hear that you had too much waste. Please check your emails, we've just got back to you to help you further.
The product itself is brilliant. Applies easily, the colour is perfect, no skin irritation at all. But the lack of shipping options isn’t good. It’s been taking just over a month for me to receive an order. I would happily pay additional shipping for FedEx, UPS, etc., but that option isn’t available and customer service says there aren’t current plans to change that. If not for that, I’d score it a 6 out of 5, but if you’re ordering from outside the US, you may be seriously disappointed in the shipping time.
Hi Jay! Thanks for sharing your experience with us. We apologize for our shipping time to Australia. Unfortunately, our deliveries are taking longer than we wish. Please check your emails, we've just got back to you.
Yet to receive my order.
Hi Dennis! We are sorry to hear that you are still waiting on your order. Please check your emails, we've just contacted you.
Ich habe die Farbe benutzt und bin maßlos enttäuscht 😞. Und dann noch den teueren Preis auch noch. Ja wie sagt man so schön um so besser es verpackt wird in der Werbung (Videos) und so wie die Ware Verpackt wurde könnte man im Vergleich z.b. zu Appleware glauben das es eine gute Entscheidung war. Das war es sicherlich nicht. Katastrophal !!!!!
Nevzat K.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
Need to product changing as it didn't cover all the grey and, I seem to be alot darker in hair colour then what I choose
Hi Kada! We are sorry for the inconvenience with your coverage and color. Your colorist will review your formula and get back to you to help you further. Please check your emails.
I ordered light brown but you guys sent me dark brown, it’s dark black not even brown. I just discovered it after it was in my hair. Bad service!
Murilo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
