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I had high hopes for this product. It did a decent job on my hair but not on my beard. Also the automatic billing charged my credit card on the weekend while customer service was closed so now I'm getting the exact same thing that DIDN'T WORK delivered again. Not happy.
Mick - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
The first application was slightly disappointing, so I asked for an adjustment with very clear language. The adjustment was exactly what I asked not to get. I decided to give them a third chance, and requested they send me the original formula. What I got was just as bad as the second application. It's way too expensive to get such horrible results. The "colorist" either didn't read what I'd requested or just didn't care. I can just as easily buy off the shelf and get better results for about a quarter of the price.
Darren - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Last time I requested to change the color to cover all grey hairs but it didn't cover all grey hairs. Also, the color didn't sustain for 2 weeks.
Syed Raza A. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
I applied the color according to the instruction, but most of my grey color does not cover it. after washing the hair most grey color is visible.
Hi Johnson, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our 100% Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
It was massively to DARK absolute waste of money, I had to cut most of my beard off and start again ...thanks
Stefan J. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colorsmith Satisfaction Happiness Guarantee is something we take seriously, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
Also could not contact support or talk to real person to change or amend, it took 17 days to ship to Ireland
David L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Das Farbergebnis: wirklich gut, aber heftige allergische Reaktion . Leider nicht geeignet!
Markus K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
It’s beard color but I didn’t liked it cause after colouring my beard is still same
Zuber P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your colour goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
I can’t say how disappointed I was with my order. The colour was an awful match, nothing like my hair colour at all. You also have to use all of the product in one go, I didn’t need half of it, very wasteful. Hope it washes out soon so I can get something closer to my hair colour.
Alex G. - Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
No colour at all , wasted time and money
Aftab A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
