Avis sur la coloration sur-mesure
645 avis
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Color is great but..
I gave it 4 stars only because it dried my skin really badly to the point of flaking all over where I applied it, and also made it really itchy. The color looks very natural and I was surprised that it didn’t stain my skin like other brands I’ve used. I guess my skin is too sensitive to something in the formula, or I may be allergic to something in it that I’m yet not aware of.
La réponse de nos experts
Joel - We’re truly sorry to hear that you may have experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
first time
The overall color was great. However, I had my hair cut short on the side and the color did not cover the gray very well; in fact, there was clear line between where the color took and where it didn't.
La réponse de nos experts
Gerald - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Almost right
Did a good Jon is parts of my hair, but the some gray was almost all gray is areas.
La réponse de nos experts
Ted - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your Colorsmith custom color! We look forward to the next opportunity to delight you!
Color change
Can you add a little more dark brown to my color?
La réponse de nos experts
Mark - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Unexpected surprise
The pluses- great customer service - easy to use The color itself was perfect and exceeded expectations. The result was better than my last half Dozen professional visits . The only negative Which was minimal is that my hair pulls red and with This try it did happen although very very minimal and customer service was right on it with a solution for next time . I would highly recommend Colorsmith
Exactly As Promoted!
Going almost completely gray on the sides in my early 50's, my daughters hauled me to a salon as a birthday present and insisted on gifting me with a color job. Afterwards, I gravitated to a store-bought brand. Try as I might and following their instructions and timing meticulously, it always ended up too dark. Then when my hair grew just a little, there was a definitive dye line. I saw a colorsmith ad on Facebook and decided to give it a try. Completing the simple online form was a breeze, but I needed more assistance and was promptly contacted by a real person who knew what they were doing. When it arrived, the box had everything I needed and easy, clear instructions. I guess they thought I'd be extra messy because they included TWO pair of gloves. HaHa! Like with the store-bought brand, I followed their instructions to the letter. My results? EXACTLY what I wanted -- a perfect blend that covered about 3/4 of my gray. I am 100% pleased with the results. Even better, the wife and daughters love it!
Darker than expected
The application and instructions were super easy, but the color is much darker than expected. It says dark blonde, but my color turned out to be a brownish/red (I have red in my hair as well).
sucks
turns the hair red!!!
La réponse de nos experts
Hello Dimitris, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Not what i expected
it was supposdley upped so my beard stays darker but this time the greys were back in around 6 days, its supposed to last longer than that
La réponse de nos experts
Mikael -We are sorry to hear that you were disappointed by the gray coverage of your recent colour application. Your results are important to us, and we take our Colour Satisfaction Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hair color didn't
Not sure what happened, the first time I used your color it worked well, maybe a bad lot? If I recieve another replacement kit at no cost and it works I'll edit my review.
La réponse de nos experts
Nicholas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!