Avis sur la coloration sur-mesure
642 avis
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Not working! I want to cancel and the site doesn't give me the option
I want to cancel this crazy shipment that I didn't order. It was a ONE TIME purchase! Please Cancel my Order Definitely!
La réponse de nos experts
Rubem - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!
didnt work on my hair
didnt work
La réponse de nos experts
Per - We are so sorry to hear that you are not satisfied with your color, we’d be more than happy to adjust your formulation. Our team has emailed you to get this resolved right away. We truly appreciate your feedback and the opportunity for us to make it right!
My hair looked fake
I didnt like the results - when I reordered a different color it never arrived even though USPS said it was delivered. I'm moving on with my grey hair. STOP BILLING ME - I TURNED OFF THE PLAN AND I KEEP GETTING BILLED!
Never arrived, no tracking working
Cancelled.
La réponse de nos experts
Hi Ronan! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
Why?
Why ask for a review when ordered products haven’t been delivered. I asked the support why I couldn’t se my delivery on sent tracking number? Got the answer that I should wait a couple of days then I could track it. I still can’t track my order and haven’t received anything further from support and it’s been 3 weeks now for products that should’ve been delivered within 3-5 days. Satisfied.. nope
La réponse de nos experts
Hi Sebastian! We are so sorry to hear that you haven't received your order, and that you can't track it either. Please check your emails, we just got back to you to help you further.
Not covering grey and red
Not covering the grey hairs on the beard and the hair looks more red
La réponse de nos experts
Hi Daniel! We are sorry to hear that your color hasn't covered your greys, and it looks more red. Please check your emails, we just got back to you to help you further.
I don't want it
I have cancelled this plan but you still take money and send me a product that I don't use. Please cancel and delete all my information.
La réponse de nos experts
Hi Jason! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
not the color i wanted at all
The color that came out was way off. I wanted a super blonde for the end of summer and got a dull, drab red instead.
La réponse de nos experts
David - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Really bad
Really bad quality in good packaging I turned off my plan after receiving first order year back but they sent me again and again and took money from my card few times I spoke to them they said you have to change your card I stopped putting the money in that account just because of Color smith If I said I really don’t want as it’did not work at my hair so they should have been stopped. I just wasted my money
La réponse de nos experts
Hi Muhammad! We are so sorry to hear that your color hasn't met your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Color not properly adjusted
I requested the color to be lightened from my first order, however when the next order was applied it was draker.
La réponse de nos experts
Jon - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!