Avis sur la coloration sur-mesure
642 avis
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I looked fake!
I looked incredibly fake. I did not like the color at all and had to go have the color removed at a salon.
La réponse de nos experts
Christopher - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
We don't have it right yet
We don't have it just right yet. It is to dark and it turns red after a week. Just before I colored his hair last week he looked into the mirror and said "I'm a red head". Not good. I talked to the colorist and she said next time they would use a 10 volume instead of a 15 volume. She was sending me something to counter act the red.
La réponse de nos experts
Linda - We’re sorry to hear that your hair color did not turn out as expected. Your order is fully backed by our Color Satisfaction Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Negativo
Prodotto che non serve a nulla ho seguito tutte le istruzioni alla lettera senza nessun risultato. Ci sono prodotti più funzionanti con costo nettamente inferiore
La réponse de nos experts
Marco - Siamo spiacenti che non sia rimasto soddisfatto della sua colorazione e vorremo rimediare! Non dimentichi che saperla soddisfatto del suo colore è fondamentale per noi. Riceverà a breve un'email con maggiori informazioni; grazie per aver condiviso la sua esperienza con noi.
Grauen Haare wurden nicht abgedeckt
Die Verpackung kommt sehr ansprechend daher und gibt ein gutes Gefühl. Auch die Anwendung ist einfach. Jedoch wurden meine grauen Haare weder im Bart noch in den Haaren abgedeckt und ich habe nicht viele graue Haare. Man sieht wirklich kein Unterschied zu vorher. Einwirkungszeit wie beschreiben angewendet. Produkt somit für mich nutzlos. Habe bessere Erfahrung gemacht mit günstigeren Produkten. Schade....
La réponse de nos experts
Beat B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Colour stick on skin, Expensive shipping and product as well
Product is good, but again the same issue with other products in market. Colour stick on skin after colouring the hair even though applied the colour remover. Shipping is expensive and in my opinion hair colour products is also expensive compared to other in market.
La réponse de nos experts
Hi Kunal! We are so sorry to hear that the hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Hair good Beard Not So Good
Works well on hair but after 2 attempts to color my beard the stuff just doesn’t penetrate the hairs with color.
La réponse de nos experts
Ted - We’re so sorry to hear that you were disappointed by the results of your beard color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Pedido automático no deseado
Cuidado! Te ponen un pedido automático no deseado.
La réponse de nos experts
Hola, Juan: Sentimos cualquier confusión con tu Plan de Color. Por favor revisa tus emails, te acabamos de escribir.
Never received
Never received anything!
La réponse de nos experts
Hi Bruno! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
Funktioniert nicht
Ich bin komplett unzufrieden und möchte sofort abbestellen.
La réponse de nos experts
David T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Icky brown color
Not happy. I think I'm done with this.
La réponse de nos experts
Richard - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!