Avis sur la coloration sur-mesure
642 avis
Trier selon :
feel head pain when i use. waste off money
feel head pain when i use. waste off money.there are not return option this is big froud with us.
La réponse de nos experts
Hi Gurwinder! We are so sorry to hear about your personal experience. Please check your emails, we have just contacted you to assist you further.
Burned my skin
My skin has burned irritated and blistered within 2 hours of using this product highly disappointed and would never use again
La réponse de nos experts
Hi Nigel! Thank you for contacting us. We are so sorry to hear that you've experienced an allergic reaction. Please check your emails, we've just contacted you to help you further.
Looks Great--For 10 Days.
Easy to use but horribly over priced for results that l last a little over a week before it's mostly washed out. I tried a few boxes and am not impressed at all. I won't be renewing. Especially at 31 dollars an order.
La réponse de nos experts
Kenneth - We’re sorry to hear that you were unhappy with the results of your custom color. All Colorsmith orders are backed by our Colorsmith 100% Color Satisfaction Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Too Dark
This batch was darker, and too much change. Stark.
La réponse de nos experts
Dave - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Satisfaction Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your dream shade.
Do not send me anything!
I was charge for an order that I did not want! Stop charging my credit card!!
La réponse de nos experts
Zabi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Love the product not the price
The product is fantastic but it’s not affordable
La réponse de nos experts
Jimmy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
NOT PPD FREE PLEASE BEAWARE VERY MISS LEADING
Seen there advert so many times, they advert there product as PPD FREE ! 101 % Very misleading, before I ordered i messages several times and asked if it was PPD FREE and they all said the same thing our product does not contain PPD, I advised them that I am 100 % allergic to PPD and have had a very bad reaction that left me with an infection, even though I told them they still went on with the order and sent me the product, the product arrived and on the ingredients none of them mention PPD, but still I did a allergy test just incase, and after that within 4 hours my skin raised and blistered badly, even now while I'm writing this review, very painful reaction seeping raised rash !! I complained to them and straight away they refunded me but its not about the refund, this could be very bad fatal for some, PPD REACTION is no joke it can leave people with scars for life or even can kill them or send them to hospital for emergency treatment, they need to be honest with things like this and not lie, I hope this helps people so they know, any 1 who is allergic to hair dye PPD IS A NO NO do not buy this product please. Hope this helps
La réponse de nos experts
Hi Mohammed! Thank you for contacting us. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Our hair dyes are free of PPD, but hair color can cause allergic reactions in some cases. We've emailed you to help you further, please check your emails, and let us know if there's anything else we can do for you.
Worse colour and waste of time.
It’s not even close quality to Just For Men. Don’t use this colour. It will waste of time and money. Avoid at any costs.
La réponse de nos experts
Hi Rokonuzzaman! We are sorry for the inconvenience with your custom color. One of our colorist will be happy to review your formula to provide a solution. Please check your emails, we've just contacted you. Let us know if we can help you with something else.
Sore and itchy
The product came well presented and I liked the personalised approach of having my name on the item. I followed all the instructions on the package, however when I tested the product it left me with itchy and sore skin for days. 😕
La réponse de nos experts
Hi Mark: Thank you for sharing your feedback. We are sorry to hear that you've experienced a reaction after using our product. We've emailed you to help you further. Please check your emails.
Nicht ok
Hallo, hatte schon mal die Fotos gesendet das es bei mir nicht OK war. Warum bekomme ich es wieder gesendet?
La réponse de nos experts
Sohail A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!