Avis sur la coloration sur-mesure
642 avis
Trier selon :
The color comes off
After asking to change the color type the new color still came off after a few days. This is a very expensive color and I was expecting to last at least a month.
La réponse de nos experts
Daryoush - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Didn’t stay
I used my 1st box of color on my head and beard on Friday. Everything was easy to apply, but even after washing the color out I could see how much of my beard that the color didn’t hold to. Now 3 days later and even less of my beard held the color. I followed the instructions to a T, but it doesn’t seem like an effective product for coloring my beard.
La réponse de nos experts
Sean, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Delivery painfully slow
I can’t remember the last time I’ve waited this long for a product, and when it comes to hair dye, you kind of want it pretty soon. I know they have an auto option, but I don’t typically need it once a month as it stands you more or less have to order it about two or three weeks before you expect to need it … which is basically unworkable
La réponse de nos experts
Girlfriend - Thank you for sharing your feedback with us. We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. Please let us know if there is anything else we can do to help!
Tönung
Nicht alle Grautöne des Bartes wurden abgedeckt, hält weniger lang als erwartet (2,5 Wochen); Produkt nicht ganz reizlos. Mischung kann offenbar nur einmal angewendet werden und ist nicht haltbar. Geliefertes Material in der Pakung generiert viel Abfall. Benötige eine Note dünkler, mit rötlichem Touch...
La réponse de nos experts
Ralph G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Hair color came out well, but Still having beard trouble
I'll give it one more try - maybe I'll keep the beard treatment on 3-5 minutes longer and see what happens
La réponse de nos experts
John - We’re sorry to hear that! Your order is fully backed by our Color Happiness Guarantee. Your colorist will review your feedback for your next order! Please let us know if there is anything else we can do to help!
Not good enough
Not worthy of money. Please cancel my subscription. thanks
La réponse de nos experts
Hi Mantu! We are so sorry to see you go, and for any inconvenience with our prices. Please check your emails, we got back to you to help you further.
Es ist ok, aber…
Es deckt alles nur 1-2 Tage ab, mehr nicht.
La réponse de nos experts
Serkan B. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
Cancelling
Product isn't bad, is high quality. Just is Not working for me. Covers No grey hairs, minimal itching and burning Much less than store bought dyes. Decent overall experience. For me, nor worth the extra 8 considering the results
La réponse de nos experts
Robert - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Burned my hair!
Not happy at all!
La réponse de nos experts
Hello Mauricio, Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
does not cover gray hair
hair dyed but does not cover gray hair
La réponse de nos experts
Hi Vadim! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.