Avis sur la coloration sur-mesure
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For some reason it has stopped working
Only colors 5-10% so essentially after the wash it doesn’t even look like my hair were colored. Really disappointed for last few times.
La réponse de nos experts
Vinayak - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist will review your feedback and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
I guess the chemical based kits just aren't for me.
Tried this instead of henna based kits and I didn't have great results and wasn't happy with the chemicals and how it affected my skin and hair.
La réponse de nos experts
Chris - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback.
Sehr schlecht
Enttäuschendes Ergebnis – Nicht empfehlenswert Insgesamt bin ich sehr unzufrieden und würde dieses Produkt nicht noch einmal kaufen.
La réponse de nos experts
Nedal I.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Doesn’t work on short facial hair
Really impressed with the box and packaging etc but unfortunately it hasn’t worked for me at all. Tried everything exactly as directed but the greys on my beard are exactly the same after use. I did specify short beard for my order, pretty disappointing.
La réponse de nos experts
Hi Adam! We are so sorry to hear it didn't work on your facial hair. Please check your emails, we got back to you to help you.
Not long lasting
After a few attempts got the colour right but it sadly doesn’t last very long, coloured a week ago and already the grey is coming back through with a vengeance. Easy to apply, and initial results seem ok but in natural light it may as well not be there.
La réponse de nos experts
Hi Matthew! We are so sorry to hear your greys are back so quick. Please check your emails, we got back to you to help you.
Scammers
A scam company who should be shut down adds autoship without notification and steals your money.... 50% bad reviews on Trustpilot says it all... I've also added my negative review on Facebook and Trustpilot....
La réponse de nos experts
Hi Saffy! We are sorry to hear about your personal experience using our services. We've got back to all of your messages. Please let us know if there's anything else, we can do for you.
Unwanted delivery and charge
I signed up for a trial and the product burned my skin and was expensive. I then got another box, I thought it was a mistake, then I got another. I contacted them for a refund and got no response
La réponse de nos experts
Hello Geoff, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
terrible color
wanted medium ash brown, results were dark, dark brown or black Had to wear a cap for Holidays.
La réponse de nos experts
Hello Frank, Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Doesn't work
Followed all info, applied it, it didn't take at all
La réponse de nos experts
Hi Paul! We are sorry to hear your color didn't take. Please check your emails, we got back to you to help you further.
Poor customer service
I ordered a sample bottle, but to my shock, I was automatically enrolled in a subscription without my consent! I've emailed them three times, and they still haven’t responded or canceled the subscription. This is beyond frustrating! Their customer service is terrible, and the product didn’t even live up to the ridiculous hype they advertise. Avoid this company at all costs
La réponse de nos experts
Hi Dale! We are so sorry for any misunderstanding with your Color Plan, and to hear about your personal experience with us. Please check your emails, we got back to you to help you.