Avis sur la coloration sur-mesure
642 avis
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Don’t describe not worth it
It’s a doggy company I just paid for a bottle and found out keep charge me monthly I did not describe it don’t order anything from this peopl
La réponse de nos experts
Hi So! We apologize for any misunderstanding with your Color Plan. Please check your emails, we got back to you.
Nicht überzeugt
Hat mich nicht überzeugt. Die Menge hätte für 2-3 mal Färbern gereicht, aber kann man ja nicht aufbewahren und muss es auf einmal verbrauchen.
La réponse de nos experts
Jan S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
"Cover most gray" did not cover any gray
UPDATE October 2024: I received a second application that was adjusted based on the first application not covering any gray. After the second (adjusted) color application, I'm still not seeing coverage of my gray. INITIAL POST: I requested "cover most gray" when going through the customization process online. Product was delivered quickly. Followed the application instructions, but didn't see any difference at all afterwards. Glad I didn't pay full price for this product.
La réponse de nos experts
Hi Abdallah! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
To expensive
This is my 3rd time using it. The first time it was amazing, but the second time it wasn't great, so I got it a 3rd time just to make sure I was doing it correctly, but sure was,any it hasn't covered well, so I'll just stick to the cheaper and better products
La réponse de nos experts
Hi Scott! We are so sorry to hear your greys are not fully covered. Please check your emails, we got back to you to help you further.
Severe allergic skin reaction
Im not convinced the products in this are as natural as they say i had a severe skin reaction to this product my skin has blistered all over my face and is seeping puss i had to shave off all facial hair 12 hours later and apply prescription cream very painful and itchy be really careful with this product, I don't even have sensitive skin so it must contain a harsh chemical ingredient much worse reaction to this that I did using just for men and that product contains ppd and ammonia this is suppose to contain only natural ingredients yeah right !!!
La réponse de nos experts
Hi Sam! We are truly sorry to hear about your allergic reaction. Please check your emails, we got back to you to help you.
allergie
“Bitte stornieren Sie meine Bestellung und ABO, erstatten Sie mir den Betrag. Ich habe eine Farballergie von meiner ersten Bestellung bekommen.”
La réponse de nos experts
DayaSagar G.- Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
I believe it’s not worth the money
I think the product needs some work colour faded really quickly within a couple of days can’t reuse product that’s left over and the price point you put it as it’s not worth the money as the same effect can be forget for half the price somewhere else
La réponse de nos experts
Jason B. - Thank you for your feedback. We're so sorry to hear that you're not completely satisfied with your hair colour. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
Haven't even tried it and was placed on a 3 weekly subscription.
Was sent a free sample without the knowledge that I was automatically placed on a 3 weekly subscription. Even before I've had a chance to try the product I receive an email to say I've paid for my next order. There's no number to call and by the time I know it they've dispatched the order. I have subsequently cancelled any future orders as I really find these tactics used by companies a total farce.
La réponse de nos experts
Hi Meb! We apologize for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
La réponse de nos experts
Hi Kennedy! We are so sorry to hear you weren't happy with your color results. Please check your emails, we got back to you to help you further.