Avis sur la coloration sur-mesure
645 avis
Trier selon :
Sore and itchy
The product came well presented and I liked the personalised approach of having my name on the item. I followed all the instructions on the package, however when I tested the product it left me with itchy and sore skin for days. 😕
La réponse de nos experts
Hi Mark: Thank you for sharing your feedback. We are sorry to hear that you've experienced a reaction after using our product. We've emailed you to help you further. Please check your emails.
Nicht ok
Hallo, hatte schon mal die Fotos gesendet das es bei mir nicht OK war. Warum bekomme ich es wieder gesendet?
La réponse de nos experts
Sohail A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Poor packaging.
After receiving the box, I put it aside to use later. 2 days later I picked up the box and noticed it felt sticky. Color leaked out of the bottle, and through the box. I was lucky that it was sitting on something where a stain wouldn’t show. Didn’t use, and not interested in using something that is so poorly packed.
La réponse de nos experts
Takashi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nice for a couple weeks..
After a couple weeks the color fades and a brash orange appears. After several attempts to correct, including adjustments to shampoo and conditioning, the problem persists. Working with the Color Team is challenging and I’m not sure they fully appreciated my situation. Also, the Ash always too brown. Disappointed- John
La réponse de nos experts
Hi John, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We'd love to hear more about your experience and welcome you to contact us if you'd like to continue finding the perfect color for you! Thanks for giving Colorsmith a try!
please cancel my order
They keep on charging from my credit card, big fraud. unable to cancel from website.charging to much.
La réponse de nos experts
Anwer - Thank you for reaching out! There are a lot of options for you with Colorsmith. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Better with Just for me
Only one applications vs multiple The price after the first discount order too expensive. Does work but many failing value and number of uses
La réponse de nos experts
Alan M.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that we did not meet up to your expectations. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Strongly recommend a patch test before using.
The application directions do not mention doing a skin test prior to applying, I strongly recommend doing so. I had an allergic reaction after applying a drop on my inner arm and developed a raised, itchy and red skin reaction. This product contains PPD. If you're not allergic to PPD or other chemicals then this may work for you but those allergic to PPD this product is a definite no.
La réponse de nos experts
Hello Paul. We’re truly sorry to hear that you experienced an allergic reaction. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Not bad
Not bad. But it expensive when you order 2nd time .
La réponse de nos experts
Alister F. - Thank you for your feedback! We're happy to hear that you love your hair colour. Your first order was placed through a special promotion, and the advantage of our hair colour plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
Waste of time and money
This product did not provide enough grey coverage. I was told that I would be sent a replacement which would take the grey out of my hair and beard. I have not received this and I have been left very disappointed.
La réponse de nos experts
Paul O. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
COLOURSMITH
It darken the hair but does not hold for long as u describe it to be,maybe it need some more strength.
La réponse de nos experts
Musa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.